PRACTICE POLICIES

Booking your appointment

In order to provide all our clients with timely service, you will be required to secure your appointment with a $20 non-refundable deposit upon booking your appointment or consultation. This deposit will be used as a credit towards your treatment cost.To book your appointment, Kindly call the clinic directly or book through our online booking application. We do not book appointments over email or social media direct message (Instagram, Facebook).

Missed appointments and cancellation policy

We maintain a strict cancellation/no show policy. In order to cancel your appointment you MUST call or email a minimum of 24 hours in advance. Social media direct messages or text messages are not an acceptable mode of cancellation and will not be recognized by our staff. Any missed, late cancelled, or changed appointment without 24 hours notice will result in the loss of your deposit and an additional deposit will be required for your next treatment.

Refund policy

We do not accept returns or refunds on purchased products, services or packages, used or unused. However, you can use the monetary amount you paid for a service towards another service. If the product you purchased is damaged, it may be exchanged within 14 days of purchase. You may also exchange products within 14 days of purchase if unused and unopened in the original packaging. Please contact us if you have any further questions or concerns.